CUSTOMER SERVICE

Shipping Prices

Canada

Free shipping within Canada for orders over $100. All orders under $100 will incur a shipping cost of $8.55 Standard or $17.10 Express.

International Shipping

All International orders will incur a flat rate shipping cost of $20.

Please allow for extra processing and delivery times during holidays and peak periods.

Please note: international orders are subject to import fees from the destination country. Customs charges vary from country to country and you will need check your particular country's charges, and pay those charges upon arrival.

Shipping Timeframe

Within Canada Please allow 1-7 working days for your oder to arrive.

Region	Standard Shipping*	Express Shipping*
British Columbia	1-2 Days	1 Day
Alberta	2-3 Days	1 Day
Saskatchewan	3-4 Days	1 Day
Manitoba	4-5 Days	1 Day
Ontario	4-5 Days	1 Day
Quebec	4-5 Days	1 Day
Nova Scotia	5-6 Days	1 Day
Newfoundland & Labrador	7-8 Days	2-3 Day

*Estimated delivery times

Holiday/ Busy Period Shipping

During sales and other busy periods where we experience a high volume of orders, please allow for extra processing and shipping times.

Order Tracking

Once your order has been shipped you will receive a shipping confirmation email with a tracking number. If you have any issues please contact support@ilabb.com

Order Processing Time

Please allow up to 2 business days for your order to be processed in our warehouse.

Cancel or Change An Order

Please choose carefully as we are unable to cancel or make any changes to your order once it has been placed.

For any issues with your order please contact support@ilabb.com

Returns

Item(s) must be returned within 14 days of receiving your order.
All original tags must still be attached and items returned in original condition.
Underwear and socks cannot be exchanged or returned.
Sale items are final and will not be accepted back for a refund, exchange or credit note.

To submit a return please click here. When returning items use the return label included in your parcel to send your return back to us via Canada Post.

For any other questions, please feel free to reach out to our support team at support@ilabb.com.

Privacy Policy

We take your privacy seriously! We do not store your credit card details and we do not share any of your personal information with any third parties. We use your information only for the purpose of contacting you and making sure your ilabb experience is the best it can be! If you have any questions or concerns about your privacy on our site, please feel free to email at support@ilabb.com.